On September 6, 2017, we will have a new state of the art internet and mobile banking and bill pay program to ensure our customers have the most up-to-date and secure online banking system available.
FREQUENTLY ASKED QUESTIONS
Will my login credential change?
The first time you log in, you will use your same user ID and password. You will receive a message to have a Secure Access Code sent to you. Once this Secure Access Code is entered, you will be prompted to enter a new password. The new password will need to be a minimum of 12 characters. There will not be any other requirements. A suggestion would be to make this a phrase or words familiar to you.
What is a Secure Access Code?
A Secure Access Code is a security feature that allows you to register the computer you are using for “one-time” or “future” use. Registering your computer is another layer of security to ensure your online banking account cannot be accessed by an unregistered computer – even if your user ID and Passwords are accidentally or unintentionally compromised.
How do I get a Secure Access Code?
Secure Access Codes are delivered to you using secure contact information that we have on file for your accounts. When you register your computer, you can choose to have your Secure Access Code delivered via text or by phone depending on what contact information we have on file for you.
I didn’t receive my secure access code. My email address, telephone or mobile number to receive the code is no longer valid.
Please call us at 605-343-2422 or 605-559-2422 during business hours so we may assist you.
Will my mobile app automatically update?
No. Once your accounts are converted to the new platform, you will need to download our new app for iPhone or Android. Uninstall any old mobile banking apps.
Will I need to re-establish recurring account transfers I have set up between my accounts?
You should not need to, but please verify that all transfers are correct.
Will I need to re-enroll for eStatements?
Yes once you re-enroll, your existing and future statements will be available once you re-enroll for eStatements.
Will my nicknames convert?
No, nicknames will need to be renamed.
Do my Bill Payment payees and scheduled payments need to be re-entered?
Any payee used between May 1st and July 15th have been converted. Both existing recurring and future dated payments has been converted. However, please verify dates and payee information for accuracy.
Will there be a period of time my bill pay does work during conversion?
Yes, we will be turning bill pay off for existing users on August 14th to ensure we can convert everything as accurately as possible.
Will my e-bills convert?
No, unfortunately, we do not have access to your payees e-bills and cannot convert them. Please contact your payees and request they turn off e-bills you are receiving on the current system.
Will my Quicken/Quickbooks automatically connect?
No, please contact the bank and we will send you instructions on how to connect your new account.
What are additional features?
- Security Access Code method adds login security and replaces Challenge Questions.
- Mobile check capture – deposit checks from your smart phone.
- Responsive design adjusts for optimum experience on your desktop, laptop, and with Business Mobile Banking, on your smartphone and tablet.
- Use the Message Center to securely send and receive messages about your accounts and activity.
- Set up account alerts to notify you of your chosen account activity.
- Additional fraud detection software.
- Positive Pay.
- New interface is simple, easy to read and clearly displays the information you need.
- Home page puts account information front and center.